Senior Software Engineer (Maintenance & Support)

Do you have a strong passion for solving technical problems? Join us and be part of the family that believes in good software design, delivering quality well-tested solutions. Help establish Ufinity as the trusted partner by constantly achieving a pinnacle of excellence in our ideas, solutions and services! Software Maintenance & Support (M&S) Role and responsibilities Incident Response and Triage: • Manage and monitor production support Mailbox and take appropriate actions on incoming cases. • Create a ticket if necessary • Troubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining source codes and performing data queries. • Implement fixes and workarounds: data patching, educate end users on workarounds, and configuration adjustments. • Consult dev teams for resolution if required. • Escalate to relevant dev teams if involved in code fixes or system enhancements. Schedule maintenance support: • Communicate with the external agency and relevant stakeholders on the scheduled maintenance before and after maintenance. • Apps testing after maintenance • Ensure app services are back to normal after maintenance Perform BAU activities: • Monitor the performance and availability of applications • Monitor successful runs of batch jobs • Account Review: Annual and monthly review for OS, DB, Priviledge user accounts, Outsystem, GCC 2.0 etc) Role Requirements: Technical Skills • Troubleshooting and analytical skills • Knowledge of log analysis and debugging techniques • Basic understanding of SQL and database querying • Familiarity with monitoring tools and systems • Understanding of application architecture and infrastructure Educational/Professional Background • IT-related degree or equivalent experience • At least 2 years of experience in application, software support, and development, with greater emphasis on supporting production issues and troubleshooting • Knowledge of incident management Soft Skills • Good communication skills (written and verbal) • Strong stakeholder management and problem-solving abilities • Good time management and prioritisation skills • Positive mindset and ability to work under pressure • Customer service orientation Positive Attitude & Mindset • Proactive approach to problem-solving • Willingness to learn and adapt to new changes • Team player with a collaborative mindset • Takes ownership of issues through to resolution • Open to feedback and continuous improvement • Shows initiative in identifying and suggesting process improvements