Software Support Engineer (Day 2)

Key Responsibilities: • Perform comprehensive troubleshooting to diagnose and fix issues related to software configuration, performance, and integration. • Identify, analyze, and resolve coding bugs in a timely manner. • Review and update app configurations to ensure optimal performance and compatibility. • Assist in resolving integration issues with other systems and platforms. • Provide technical support to customers and address their concerns effectively. • Maintain detailed documentation of issues, solutions, and best practices. • Work closely with development, QA, and support teams to ensure seamless software operation. Qualifications: • Bachelor's degree in Computer Science, Software Engineering, or a related field. • 2-5 years of relevant professional working experience. • Proven experience in software development and bug fixing. • Strong troubleshooting skills with the ability to diagnose and resolve complex issues. • Familiarity with software configuration management and performance monitoring tools. • Experience with Node.js, React, Kafka, Keycloak, MQTT, Microservices, Docker, Kubernetes, Podman, MongoDB, and IBM MQ. • Available for 24/7 standby and open to working overtime or in shift roles as needed.