Network Support Engineer

Job Description: • Front-line support for customer inquiries and issues via email and phone; • Diagnose and troubleshoot product configuration and functional issues remotely and onsite; • Effective escalation to Level 2 or product vendor for action and resolution; • Able to handle flexible working hours on demand basis; • Able to handle shift work (allowance applicable); • Maintain rapport with customers and competence in managing vendors; and • Any other ad-hoc duties assigned. Job Requirement • Degree/Diploma in Computer Science / IT Technology or equivalent • Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage • With working experience in an SI or distributor environment with network security skillset is a plus • Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security • Ability to work under pressure with minimal supervision • Excellent in communication and analytical skills • Positive working attitude and team player • Shift work arrangement • Willing to work extended office hours when needed • Entry level are welcome to apply