IP Network Engineer

Key Responsibilities: 1. Network Support and Troubleshooting •       Provide Level 1 support for all network-related incidents and service requests. •       Diagnose and resolve hardware and software issues within customer network. •       Escalate unresolved issues to vendors or higher support levels, ensuring timely resolution. 2. Monitoring and Alert Management •       Proactively monitor customer network using tools and dashboards to identify potential issues. •       Respond to alerts and take corrective actions to prevent system downtime. •       Maintain and fine-tune monitoring systems to ensure optimal performance. 3. Incident and Problem Management •       Document and track network-related incidents in the ticketing system. •       Conduct root cause analysis for recurring network-related issues and implementpreventive measures. •       Ensure incidents are resolved within agreed service level agreements (SLAs). 4. Backup and Restore Support •       Support daily, weekly, and monthly backup operations, ensuring successful completion. •       Troubleshoot failed backup jobs and coordinate corrective actions. •       Assist in restoring data as requested by users or teams. 5. User Support and Training •       Provide technical assistance and knowledge transfer to end-users for network-related issues. •       Assist teams with network provisioning for specific projects or requirements. 6. Network Maintenance •       Perform routine checks and maintenance on the live network to ensure health and reliability. •       Assist with applying firmware updates, patches, and security fixes to live network devices. •       Replace faulty hardware components, such as power module, as required. 7. Documentation and Reporting •       Maintain updated documentation of the network environment, including network inventory and configurations. •       Document standard operating procedures (SOPs) for common network activity support tasks. 8. Vendor Coordination •       Coordinate with vendors for hardware replacements, software updates, and escalated issues. •       Track warranty and support contracts, ensuring timely renewals or replacements. •       Act as a liaison between the organization and vendors for support-related tasks. 9. Compliance and Security •       Assist in implementing and enforcing network security policies, such as access controlsand encryption. •       Support periodic audits of network devices for compliance purposes. 10. Disaster Recovery Support •       Assist intesting and maintaining disaster recovery plans related to live network. •       Support recovery operations during outages or disasters to restore critical systems. •       Verify the integrity of disaster recovery backups regularly.