Cybersecurity Engineer – Zscaler / Netskope

Job Description • Provide administration, monitoring, troubleshooting, and operational support for cloud-based security solutions, primarily Zscaler and/or Netskope. • Perform user onboarding, policy configuration, access control, and security rule administration. • Configure and maintain security policies for web access, internet security, cloud applications, and user access. • Monitor security alerts, logs, traffic activities, and system health to identify and troubleshoot potential security issues. • Assist with troubleshooting connectivity, authentication, web access, proxy, and policy-related issues. • Handle and respond to Change Requests (CR) and Service Requests (SR) relating to security platforms. • Perform approved configuration changes in accordance with change management procedures. • Assist with implementation and testing of new security policies, configurations, and security controls. • Support integration and troubleshooting involving endpoint devices, network infrastructure, identity/authentication systems, and cloud applications. • Perform policy reviews and assist with identifying excessive, outdated, or conflicting security rules. • Assist with security incident investigation and work with internal teams, customers, and vendors to resolve technical issues. • Perform log extraction and analysis to support incident investigation, troubleshooting, and audit requirements. • Maintain technical documentation, configuration records, operational procedures, and network/security diagrams. • Assist with security platform upgrades, patches, maintenance, and new feature implementations. • Participate in security projects, migration activities, and deployment of new security solutions. • Work closely with vendors and technology teams to troubleshoot and resolve complex technical issues. • Provide remote and onsite support when required. Requirements: • Diploma/Degree in Information Technology, Computer Science, Cybersecurity, or a related discipline. • 1-2 years of relevant experience in cybersecurity, network security, cloud security, proxy, SASE, or security operations. • Hands-on experience with Zscaler, Netskope, or similar cloud security/SASE solutions is preferred. • Experience in administering security policies, access controls, web filtering, proxy policies, or cloud security policies. • Basic to good understanding of networking concepts, including TCP/IP, DNS, HTTP/HTTPS, VPN, routing, and firewall concepts. • Experience with security logs, monitoring, troubleshooting, and incident investigation. • Good understanding of change management, service request, incident management, and security patching processes. • Experience working with endpoint security, identity management, or authentication solutions will be advantageous. • Strong troubleshooting, analytical, and problem-solving skills. • Good communication and interpersonal skills, with the ability to work with customers, vendors, and internal technical teams. • Meticulous, proactive, self-motivated, and able to work under pressure. • Candidates with no relevant cybersecurity/network security experience will not be considered. Working Hours: 9:00am to 6:00pm, Mondays to Fridays