DATABASE ADMINISTRATOR

Job Summary: The Database Engineer is responsible for supporting database migration and operational activities for Microsoft SQL Server and MySQL environments. This role contributes to database assessment, migration execution, validation, backup/restore, and post-migration performance tuning. In addition, the role operates within a managed services environment, ensuring database platforms remain available, performant, and secure through proactive monitoring, troubleshooting, and incident resolution. Key Responsibilities Database Administration & Operations - Administer and maintain Microsoft SQL Server, Azure SQL, and other enterprise database platforms. - Support AWS database services such as Amazon RDS, Aurora, and related managed database services where applicable. - Support additional database technologies such as MySQL, PostgreSQL, Oracle, MariaDB, MongoDB, and other NoSQL platforms where required. - Perform database provisioning, configuration, patching, upgrades, housekeeping, and routine maintenance activities. - Monitor database availability, capacity, performance, health, and operational alerts. - Manage database user access, permissions, roles, and basic security administration. - Maintain database standards, operational procedures, runbooks, and support documentation. Backup, Recovery & Availability - Manage database backup, restore, and recovery processes to ensure data integrity and availability. - Monitor backup jobs and investigate failed, missed, or delayed backup activities. - Perform restoration testing and support recovery validation activities. - Support high availability and disaster recovery configurations such as clustering, replication, log shipping, AlwaysOn, and failover arrangements where applicable. - Participate in disaster recovery testing, failover activities, and operational readiness checks. Technical Support & Incident Management - Resolve database-related incidents and service requests within agreed SLA timelines under general supervision. - Proactively monitor database environments to detect and resolve issues early. - Investigate, analyze, and troubleshoot database connectivity, performance, availability, replication, job failure, backup, and access-related incidents. - Maintain accurate and timely updates in ticketing systems with investigation findings, actions taken, and resolution details. - Escalate complex or critical issues to senior engineers, Technical Leads, vendors, or platform owners where required. Performance Monitoring & Optimization - Monitor database performance using native database tools and enterprise monitoring platforms. - Identify slow-running queries, blocking, deadlocks, indexing issues, capacity constraints, and resource bottlenecks. - Support basic to intermediate database tuning and optimization activities. - Work with application, infrastructure, cloud, network, security, backup, and storage teams to investigate performance-related issues. - Recommend improvements to database stability, reliability, security, and operational efficiency. Service Delivery & Process Compliance - Ensure adherence to ITIL processes including Incident, Problem, Change, Request, and Knowledge Management. - Support, track, and document database change implementation activities. - Contribute to continuous service improvement and operational optimization. - Participate in audit support, operational reviews, disaster recovery testing, and compliance-related activities. - Prepare and maintain SOPs, runbooks, operational checklists, and knowledge articles. Collaboration & Knowledge Sharing - Work closely with application teams, infrastructure engineers, cloud engineers, network engineers, security teams, and service delivery teams. - Support cross-technology troubleshooting involving database, server, storage, backup, network, cloud, and applicationlayers. - Communicate effectively with stakeholders during incidents, changes, maintenance windows, and service reviews. - Share knowledge, document solutions, and contribute to knowledge base improvements. - Support junior engineers and collaborate across cross-functional teams. Required Skills & Experience - 3-6 years of hands-on experience in relational database administration, preferably in enterprise or managed services environments. - Hands-on experience with:   *Microsoft SQL Server administration   *Azure SQL Database and/or Azure SQL Managed Instance   *AWS database services such as Amazon RDS or Aurora   *MySQL and/or PostgreSQL administration   *Database backup, restore, and recovery operations   *Performance monitoring, troubleshooting, and basic tuning - Exposure to other database platforms such as Oracle, MariaDB, MongoDB, or other NoSQL technologies is advantageous. - Good understanding of database security, access control, and permission management. - Familiarity with high availability and disaster recovery concepts such as clustering, replication, log shipping, Always On, failover, and DR testing. - Experience supporting enterprise database environments, operational support, migration, upgrade, or modernization activities. - Ability to troubleshoot issues across database, application, server, storage, backup, network, and cloud layers.