ServiceNow Developer — Central

Key Responsibilities • Develop and maintain ServiceNow applications, workflows, integrations, reports, forms, business rules and automation scripts. • Manage application deployments across Development, UAT and Production environments, including deployment planning, validation and post-deployment checks. • Support user acceptance testing (UAT), including preparing and executing test cases, investigating defects and implementing fixes. • Address findings from Vulnerability Assessment and Penetration Testing (VAPT) and implement security fixes within agreed timelines. • Plan and carry out production data migration, including data validation and reconciliation. • Provide application maintenance and operational support, including troubleshooting, incident resolution, bug fixes and platform upgrades. • Deliver enhancements and change requests according to agreed requirements and project schedules. • Maintain technical documentation and work closely with project managers, platform administrators, security teams and business users. Requirements • Diploma or Degree in Computer Science, Information Technology, Computer Engineering, Software Engineering or a related discipline. • ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications are required. • At least 3 years of hands-on ServiceNow development and implementation experience in enterprise environments, covering development, testing, deployment and production support. • Strong knowledge of App Engine, Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, Access Controls, Import Sets, Transform Maps and third-party integrations. • Proficiency in JavaScript and ServiceNow development best practices. • Experience developing case management or workflow-based applications on ServiceNow. • Experience supporting UAT, production deployments, data migration and VAPT remediation. • Familiarity with Agile delivery and application lifecycle management. • Strong analytical, troubleshooting, communication and documentation skills. • Experience in requirements gathering, process mapping, stakeholder engagement and user story development would be an advantage.