Network Operations Engineer II

What this Job Entails:  The Network Operations Engineer III is a senior-level role that focuses on the operation, maintenance, and troubleshooting of both optical and IP networks. This position demands a high degree of independence, accuracy, and attention to detail. The engineer will address a wide range of complex network issues, working on diverse problems with minimal supervision. This role requires a deep understanding of optical and IP networking, hardware technologies, and network management tools. Scope:  • Resolve a wide range of network issues creatively and effectively. • Monitor the performance and health of optical and IP networks using advanced network management tools. • Tackle diverse and complex problems, applying sound judgment and innovative solutions. • Operate with minimal guidance on daily tasks, requiring only general instructions for new assignments. • Troubleshoot and resolve network issues to ensure minimal downtime and service disruptions. Your Roles and Responsibilities: Network Management: • Manage and optimise hardware technologies to maintain network performance and capacity.  • Engage in day-to-day troubleshooting, working with multiple vendor equipment, and resolving various software and hardware issues. Issue Resolution: • Address network traffic issues and respond to queries raised by XFNs and partners. • Collaborate with XFNs and vendors to resolve network-related problems promptly and effectively. • Conduct root cause analysis for network outages, providing detailed reports and solutions. Cross-functional Collaboration: • Work closely with service providers, colocation facilities, and XFNs globally, ensuring seamless network operations. • Support network infrastructure projects and collaborate with cross-functional teams on new network initiatives. Additional Duties: • Take on other duties as required, contributing to the overall success and reliability of the network infrastructure. Required Qualifications/Skills: • Bachelor’s degree (B.S/B.A) from a four-year college or university, with 5 to 8 years of related experience and/or training; or an equivalent combination of education and experience. • Proven experience in optical networking (DWDM, CWDM) and IP networking (IPv4/IPv6, MPLS, BGP, OSPF). • Strong judgment in selecting appropriate methods and techniques for obtaining network solutions. • Comprehensive understanding of fiber-optic technology, including cable types, connector types, optic types, patch panels, and optical transport technologies. • Experience in preparing root cause analysis reports for network and server outages. • Strong communication skills, capable of effectively working with global service providers, colocation facilities, and ISPs. Preferred Qualifications:  • Experience working in a multi-vendor network environment. • Relevant network certifications such as CCNP, NCIP, OCA, or equivalent. Physical Demand & Work Environment: • Ability to perform office-related tasks, including prolonged sitting or standing. • Capability to move within an office environment and effectively use a computer. • Must have strong communication skills for effective collaboration and coordination. • Occasional repetitive motions of the wrists, hands, and/or fingers may be required. • This position offers the opportunity to work independently on complex network operations tasks while playing a critical role in maintaining and optimizing a global network infrastructure.